Customer Service

Need assistance? We’re here to help! Below you’ll find answers to common questions and ways to contact our support team.

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📞 Contact Us

For any inquiries, feel free to reach out:
📧 Email: support@pawbystore.com
📞 Phone: +1 (123) 456-7890
💬 Live Chat: Available Monday–Friday (9 AM – 5 PM EST)

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📦 Orders & Shipping

🔹 Track Your Order: Track Order
🔹 Shipping Policy: Shipping & Delivery
🔹 Do You Offer Free Shipping? Yes! All orders come with free shipping.
🔹 Delivery Time: 5-10 business days, depending on location.

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🔄 Returns & Exchanges

🔹 Return Policy: Read More
🔹 Exchange Requests: Request an Exchange
🔹 Damaged/Incorrect Item? Contact us within 14 days of receiving your order.
🔹 Who Pays for Return Shipping? Customers cover the cost unless the product is defective.

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💳 Payments & Security

🔹 Accepted Payment Methods: Credit Cards, PayPal, Apple Pay.
🔹 Secure Transactions: We use SSL encryption to protect your data.
🔹 Are There Any Extra Fees? No hidden fees—taxes are calculated at checkout.
🔹 Do You Offer Buy Now, Pay Later? Not at the moment, but we’re working on it!

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🛒 Help Center & FAQs

For quick answers, visit our FAQs Page.

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✅ Still need help? Contact us anytime!
We’re dedicated to making sure you and your furry friend have the best experience with Pawby.