Frequently Asked Questions (FAQs) | Pawby
Welcome to Pawby’s FAQ page! Here, you’ll find answers to the most common questions about shipping, returns, payments, and more. If you don’t find what you’re looking for, feel free to contact us.
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🚚 Shipping & Delivery
🕒 When will my order be shipped?
Orders are processed within 24-48 hours of purchase. Once shipped, you will receive a confirmation email with tracking details.
📍 Do you offer international shipping?
Yes! We currently ship to the USA, Canada, UK, and Australia. We are working on expanding our shipping coverage to more countries.
📦 Is shipping free?
Yes, we offer free shipping on all orders with no minimum purchase required.
🌍 How long does delivery take?
Delivery times vary depending on location, typically ranging from 5 to 10 business days.
📦 Can I track my order?
Absolutely! Once your order is shipped, you will receive an email with a tracking number to monitor your package in real time.
⏳ What if my order is delayed?
If your order takes longer than expected, please check your tracking details. If you still have concerns, feel free to contact our support team.
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🔄 Returns & Exchanges
📦 What is your return policy?
You can return a product within 14 days of receiving it, provided it is unused and in its original packaging.
💰 Who covers the shipping cost for returns?
Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival. In such cases, we will cover the return shipping fee.
🔁 How can I request an exchange?
You can request an exchange within 14 days of receiving your order by contacting us through our Contact Us page.
📌 What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, contact us immediately with photos of the issue, and we will send a replacement or issue a refund.
❌ Can I cancel my order after placing it?
We process orders quickly, but if you need to cancel, please contact us within 12 hours of placing your order.
🚀 How long does it take to process a refund?
Once we receive your returned item, refunds are typically processed within 5-7 business days to your original payment method.
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🔒 Payments & Security
💳 What payment methods do you accept?
We accept major credit and debit cards, as well as PayPal and Apple Pay.
🔒 Is my payment information secure?
Yes! We use SSL encryption to ensure that all transactions on our website are safe and secure.
💰 Are there any additional taxes or fees?
All prices displayed include applicable taxes. However, international customers may be responsible for customs duties depending on their country’s policies.
💳 Do you offer Buy Now, Pay Later options?
Currently, we do not offer installment payments, but we are exploring this option for the future.
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📧 Customer Support
🕘 What are your customer support hours?
Our team is available Monday - Friday, 9 AM - 6 PM (EST). You can contact us anytime via email, and we’ll get back to you within 24 hours.
📩 How can I contact Pawby?
You can reach out to us through our Contact Us page or email us at support@pawbystore.com.
Need help? We are always here to make sure you and your furry friends have the best shopping experience! 💙